Shipping policy
At Nexus, we're committed to delivering your order quickly and securely. Please review our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking information.
Please note that processing time is separate from shipping time.
Shipping Options
Standard Shipping
- Shipping Fee: $8.99
- Free Shipping: On all orders over $70
- Estimated Delivery: 5–8 business days
Express Shipping
- Shipping Fee: $14.99
- Estimated Delivery: 3–5 business days
Delivery estimates begin after your order has been processed.
Order Tracking
Once your package ships, you'll receive a tracking number via email. You can use this information to monitor your shipment's progress at any time.
If you have any issues tracking your order, please contact our support team.
Shipping Destinations
We currently ship to multiple countries and regions. Available shipping options will be displayed during checkout based on your delivery address.
If your location is unavailable, please contact us before placing your order.
Delayed Shipments
While we work hard to deliver orders on time, occasional delays may occur due to:
- Severe weather conditions
- Customs clearance
- High shipping volumes
- Carrier-related issues
- Public holidays
We appreciate your patience should any unexpected delays arise.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
If an incorrect or incomplete address is provided, shipping delays or additional carrier charges may occur. Nexus is not responsible for packages delivered to incorrectly entered addresses.
If you notice an error after placing your order, contact us immediately. We'll do our best to update your address before your order ships.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Include:
- Your order number
- Photos of any damaged items (if applicable)
- A brief description of the issue
We'll work with the shipping carrier to resolve the matter as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the product or shipping costs.
Questions?
If you have any questions regarding shipping or delivery, our customer support team is here to help.
Email: laguardiawood25@gmail.com